FAQs

1. How can I place an order?
   To place an order, simply browse our website and select the desired items. Add them to your shopping cart and proceed to the checkout page. Follow the prompts to enter your shipping information, select a payment method, and complete your purchase. Once your order is successfully placed, you will receive an order confirmation email.

2. What payment methods do you accept?
   We accept various payment methods, including credit cards, debit cards, online bank transfers, and PayPal. During the checkout process, you can choose the payment option that is most convenient for you.

3. Do you offer installment packages?
   Yes, we offer an installment package option via Grab Pay. You can choose to pay in four equal installments, making it more convenient for you to manage your payments.

4. How long will it take to receive my order?
   Shipping times may vary depending on your location and the shipping method selected. We strive to process and ship orders as quickly as possible. Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please refer to our Shipping Policy for estimated delivery times.

5. How do I decide on the right size for an abaya?
   Choosing the right size for an abaya is based on your height and weight. We provide size charts with detailed measurements to help you select the appropriate size. Please refer to the size chart on the product page and choose the size that aligns with your measurements for the best fit.

6. What if I mistakenly choose the wrong size?
   If you have selected the wrong size for your abaya, you can return the item to us within 5 days of receiving it. Please ensure that the product, labels, and packaging are in their original condition. Once we have checked the returned product and verified its condition, we will send a replacement to you in the correct size.

7. When will my item be shipped after I make a purchase?
   We aim to process and ship orders promptly. Typically, your item will be processed and shipped on the next business day, except on public holidays and Mondays. You will receive a shipping confirmation email with tracking information once your item is dispatched.

8. How can I contact your customer support team?
   You can reach our customer support team by emailing admin@abayabella.co or WhatsApp us at 60179590944. We are here to assist you with any questions, concerns, or inquiries you may have. Our team strives to provide timely and helpful support to ensure your satisfaction.

If you have any additional questions or require further assistance, please don't hesitate to contact us. We are committed to providing exceptional customer service and making your shopping experience with us enjoyable and convenient.