Return and Refund Policies

Return and Refund Policy

Thank you for shopping with us. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we're here to help.

Returns
You have 5 days from the date of purchase to request a return for eligible items. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.

To initiate a return, please contact our customer support team with your order details and reason for the return. We will provide you with further instructions and the return shipping address.

Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and reflected in your account.

Exchanges
If you wish to exchange an item for a different size, color, or variant, please contact our customer support team. We will guide you through the exchange process and provide further instructions.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and accompanying photographs. We will arrange for a replacement or refund, depending on product availability and your preference.

Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not been processed or shipped. Please note that once an order has been shipped, it cannot be canceled, and our standard return policy will apply.

Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at admin@abayabella.co or WhatsApp us at 60173632658. We are here to assist you and ensure your satisfaction with our products and services.